How to Guide Your Business to Full Digital Maturity

TL; DR: This article guides you to fully grasp the essence of digital maturity in today’s business landscape. Learn to pinpoint your company’s current stance and explore actionable steps for fostering growth and innovation. Additionally, take advantage of a free online digital maturity assessment to pave a successful path for your company. 

Do you know your company’s level of digital maturity? Navigating the modern business world calls for not only embracing a rapid digital transformation but also fostering a well-defined digital strategy. 

In fact, as highlighted by the Boston Consulting Group, companies boasting high levels of digital maturity have the potential to more than double their market share, demonstrating the tangible benefits of being digitally adept in today’s business landscape. 

In this article, we’ll delve deep into the concept of digital maturity, offering insights on how to measure it, identify your current level, and share best practices for fostering growth and innovation in your business. 

So, What Exactly is Digital Maturity? 

Digital maturity, a term that has become somewhat of a buzzword in recent years, represents an organization’s aptitude to compete proficiently in a digital landscape. To attain this status, a company needs to embrace innovative technologies and respond effectively to evolving market demands. 

Here, it’s important to clarify that digital transformation and digital maturity are not the same thing. Generally, the first is about using new tech tools to digitize a company’s operations, while the second involves a deeper understanding and integration of the vast digital landscape that exists today. 

Companies born in the digital age, known as digital natives, often find it easier to reach a state of digital maturity. However, this doesn’t mean more traditional businesses can’t achieve it as well! It’s about weaving technology deep into the fabric of the company, making sure its optics work through a digital mindset from now on. 

How To Measure Digital Maturity? 

Grasping the concept of digital maturity involves seeing it as a changing scale rather than a fixed point. It’s similar to growing up, where an organization slowly adapts and evolves over time. Just as a child can’t foresee their adult self, a business can’t exactly predict its final stage in the digital domain. But, unlike growing up, reaching a mature digital state isn’t a natural process. 

Before diving into measuring digital maturity, it’s vital to tailor its definition to your organization’s specific industry, goals, and objectives. Identify the Key Performance Indicators (KPIs) that meet your company’s unique view of the level of digital maturity it needs to achieve. 

Next, analyze your organization’s current digital skills using the identified KPIs and reliable assessment tools. This method will help pinpoint your current location on the digital maturity spectrum.  

Digital transformation goes beyond technology; it’s an all-encompassing process that affects every part of your business. So, evaluating various aspects gives a full picture of your company’s moment, such as these below: 

• Organization 
• Technology 
• Culture 
• Data 

• Strategy 
• User Experience 

By examining these varied dimensions, you gain a deeper, more detailed view of where your company stands, making it easier to develop customized strategies for long-lasting improvements.  

So, At What Level of Digital Maturity is Your Company Now? 

Understanding where your company stands on the digital maturity scale is crucial for crafting an effective digital strategy. The Forrester Model helps in this process, categorizing companies into four clear levels: skeptic, adopter, collaborator, and differentiator. Here’s a brief look at each stage:  

Level One: Skeptics 

Skeptics are mostly large firms in the financial, telecom, or public sectors that tend to be slow in adopting new technologies. Their engagement with innovation and external strategic planning is somewhat limited. These companies use digital marketing and online sales channels to a lesser extent, mainly sticking to traditional business methods.  

Level Two: Adopters 

Moving a notch up, adopters are more open to incorporating digital technology into their business strategies. Ready to invest in basic systems like CRM or eCommerce platforms, they are keen to expand their digital reach, encouraged by initial wins in digital marketing and sales. These companies, often from the manufacturing, utilities, or healthcare sectors, usually prioritize production over building customer relationships.  

Level Three: Collaborators 

Collaborators stand out not by industry or size but by their willingness to encourage innovation through digital collaboration, both within and outside the company. They focus on improving the customer experience they offer, going beyond individual channel performance. A notable trait is the strong collaboration between their marketing and IT teams, which avoids treating IT tasks as just one-off requests.  

Level Four: Differentiators 

Differentiators demonstrate a solid path to revenue growth. They excel at various marketing and e-business activities, including project management and understanding customer needs. Their next goal is to smoothly merge the digital and physical aspects of their business, offering a seamless customer experience while optimizing operations. 

Best Practices in Achieving Digital Maturity 

Once you’ve identified your company’s current digital maturity level, it’s vital to take these steps to encourage further development:  

Define Clear Goals 

Create a clear and straightforward vision for your digital transformation journey that aligns well with your broader business goals. Highlight how moving to a digital model will enhance your company’s core values and mission. Use SMART goals and solid KPIs to carefully monitor and evaluate your progress.  

Encourage Your Team 

Next, foster an environment where your team is motivated to actively participate in the digital transformation. Develop a culture that encourages innovation and continuous learning, creating a space where people are excited to try new things and share ideas. Improve their digital skills through structured training, coaching, and by providing the necessary tools and resources.  

Streamline Processes  

Focus on improving business processes to achieve higher digital efficiency. Assess and adjust current workflows and systems to remove unnecessary steps and roadblocks, leveraging digital tools to make operations simpler and promote collaboration. Use approaches like lean or agile methodologies to improve process flows and boost organizational agility.  

Related Read: The Agile Methodology: A Global Approach to Software Development 

Enhance Customer Engagement 

Engaging effectively with customers is essential. Invest time in understanding their preferences and tailor your services based on data-driven insights. Improve customer engagement by using digital platforms that offer a smooth and rewarding experience, narrowing gaps and building loyalty.  

Explore New Avenues 

Lastly, explore new avenues by identifying fresh opportunities and markets. Adapt quickly to industry trends and changing customer requirements. Find tools and frameworks that match your industry to facilitate the development of innovative, customer-centered solutions that resonate with your target audience. 

Find Your Path to Digital Maturity with Our Free Assessment Tool 

The journey to digital maturity involves strategy, talent handling, organizational structure, and creativity, with great leadership being a key factor. Digitally mature companies shine with a proactive stance towards their digital strategy.  

Do you want to know where to start? As we mentioned earlier, a digital maturity assessment is key to helping you understand where your company stands in terms of digital readiness and better identifying opportunities for improvement.